Frequently Asked Questions

Architectural

• What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

• Where do I find my community's architectural modification request form? 

Visit TownSq and log in using your account credentials. If you are not registered, you can sign up using your HOA account number and property zip code. 

Once logged in, select the "Architectural Review" feature from the left-hand side menu. Then, click on “Submit Project” and fill in the necessary fields. Once the form has been completed, click “Save” at the top right of the screen to submit the project for immediate review. You may also upload any files or pictures you may have during this process. The feature is not available on the Phone app, so this can be done on the website. Once your project has been submitted, kindly log back in to see the status of your request. 

• What's the process for submitting the application? How long does it take to get approval?

Pursuant to Article V, section 3 of the Declaration of Covenants, Conditions and Restrictions (CCRs), the Architectural Control Committee shall approve or disapprove all plans within thirty (30) days after submission.  A response from the committee may take as many as 30 days from the date of submission, but the goal is no later than 2 weeks. Please ensure that you provide as much information as possible with your application to avoid delays. 

• What is the status of my application?

Pursuant to Article V, section 3 of the Declaration of Covenants, Conditions and Restrictions (CCRs), in the event that the Architectural Control Committee fails to approve or disapprove such design and location within thirty (30) days after said plans and specifications have been submitted to it, approval will not be required and this Article will be deemed to have been fully complied with. 

Board Meetings

• How do I find out when the next Board meeting takes place?

Board meetings typically occur on the 2^nd Tuesday of each month; however, may change for various reasons but Board Meeting dates and times are noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

• Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq. 

 Common Area Maintenance

• What does the Association maintain and what am I responsible for maintaining?

The association is responsible for maintenance of common area landscape that is outside of a units fenced area, exterior of unit that includes paint, repair, replacement and care of roofs, gutters, downspouts, exterior building surfaces, fences, walks and other exteriors improvements except for the exterior surfaces included as a homeowner responsibility.

Homeowners are responsible for interior of units, including party walls, windows or other glass surfaces, landscape that is enclosed by a fence or other structure, including having the grass, weeds, trees, and vegetation cut and/or trimmed when necessary.

• I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

• What is the trash/waste pick-up schedule for my community?

Trash service occurs on Tuesdays, Thursdays and Saturdays each week.  There is no recycling service provided.

• What is the bulk pick-up schedule for my community?

Dumpsters are available in each parking lot area of the community.  Large items, such as furniture, appliances, or any environmentally dangerous material such as paint and oil cannot be placed in the dumpsters.

• How do I get electric/gas/water/trash service? 

For electric and gas, please contact Xcel Energy at 303-571-7511.

Water and Trash Service is provided by the Association

• How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key.

Compliance

• I just received a violation notice. Who can I talk to about it?

Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwin-co.com. Additional contact information is available on the notice you received.  

• I need to report an issue with a neighbor's home. 

Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue.

• When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community twice per month. 

• Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Contacts

• Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

 TownSq App: Submit a request via our web or mobile application.  

 Customer Care Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

Community Manager: Email cdvpcmanager@goodwin-co.com. 

 Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwin-co.com.

• How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

• Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Financial

• What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com

• How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

 CDVPC – Victoria Place HOA (CO-Aurora)

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

 From the web:

1. Login to TownSq at https://app.townsq.io/login
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

 From the TownSq App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.   You will need to note your account number and association code CDVPC in the memo section of your check. 

• Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

1. Login to TownSq at https://app.townsq.io/login
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

 From the TownSq App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

• What is my property code?

Your Property Code is CDVPC

• What is the Management ID?

6587

• When is my assessment due?

Assessments are due on the 1^st of each month and considered late if not posted before the 30^th of the month.  A delinquency fee of $20 plus interest of 8% per annum will be assessed if not posted by the 30^th of the month.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

• Why does my account show a negative number?

A negative number means that you have a credit balance. 

• I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com. 

• Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwin-co.com. A member of our team will be happy to assist you however possible. 

• How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

• How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

• What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, snow removal, landscaping, amenity maintenance, insurance, etc.

• Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Care team at 855-289-6007.

Insurance

• My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq. 

• How do I add my property to reflect on the insurance certificate? 

Contact the Association’s Insurance Agent:

Email iCerts Support at cs@iCerts.com.   Make sure to include your address and that you are in the Victoria Place Homeowners Association.

Owner Information

• How do I update my contact information/mailing address?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq. 

Resales

• How do I get a lender questionnaire completed? 

Lender questionnaires can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login 

• How much does a lender questionnaire cost?

Visit the Community Archives website at https://marketplace.communityarchives.com/login  for pricing. 

• Where do I obtain a resale certificate?

Resale Certificates can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login 

• I'm the Lender and would like to get a statement.  Is there a charge for this?

A statement can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login 

Rules/Regulations

• What is the community's rental/leasing policy?

Pursuant to Article X, Section 5 of the Declaration of Covenants, Conditions and Restrictions (CCRs), any lease agreements between an Owner and a lessee shall provide that the terms of such lease shall be subject in all respects to the provisions of this Declaration and the Articles of Incorporation and Bylaws of the Association, and that any failure by the lessee to comply with the terms and provisions of such documents shall be a default under the lease. Further, all leases shall be in writing.

• What is the community's pet policy?

Pursuant to Article X, Section 5 of the Declaration of Covenants, Conditions and Restrictions (CCRs), no horses, cattle, sheep, goats, pigs, rabbits, poultry, or other animals of any description shall be kept or maintained on any Lot except that Owner may keep dogs, cats, fish, or other domestic animals which are bona fide household pets so long as such pets are not kept for commercial purpose and do not make objectionable noises or otherwise constitute a nuisance or inconvenience to any of the residents of adjacent property, and in compliance with all existing applicable local ordinances.

• What is the community's parking policy?

Pursuant to Article X, Section 14 of the Declaration of Covenants, Conditions and Restrictions (CCRs), except as expressly heretofore provided, no Lot, including the street and Association-owned private streets, drives, or parking areas, unless specifically designated by the Association therefor, shall be used as a parking, storage, display, or accommodation area for any type of house trailer, camping trailer, boat trailer, hauling trailer, running gear, boat, or accessories thereto, motor-driven cycle, truck, self-contained motorized vehicle, or any type of van except as a temporary expedience for loading, delivery, or emergency. The same shall be stored, parked, or maintained wholly within an area designated by the Association for such parking, storage, display or accommodation, the making of such designation to be in the sole discretion of the Association. This restriction, however, shall not restrict trucks or other commercial vehicles within the Properties which are necessary for the construction of residential dwellings or the maintenance of the Common Area or Lots.

TownSq

• What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

 Easily communicate with neighbors, community managers, and board members 

• Manage your account and pay online
• Get up-to-date community news and events
• Request and review status of service inquiries
• Participate in community polls
• Access community forms and documents
• And more…

 How do I register for TownSq?

 Registering for TownSq is fast and easy. Follow the steps below to get started: 

 Visit https://app.townsq.io/ais/sign-up

1. Enter your Account Number and Zip code (Physical property address)
2. Provide your email address and create a password 

• I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com. 

• How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

• How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

• I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.