Frequently Asked Questions

Victoria Place Homeowners Association, Inc.

Last Update: 08/03/2025

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please submit your architectural request via TownSq .

Where do I find my community's architectural modification request form? 

The architectural modification request form can be found under the Documents section of TownSq. 

What's the process for submitting the application? How long does it take to get approval?

Pursuant to Article V, section 3 of the Declaration of Covenants, Conditions and Restrictions (CCRs), the Architectural Control Committee shall approve or disapprove all plans within thirty (30) days after submission.  A response from the committee may take as many as 30 days from the date of submission, but the goal is no later than 2 weeks. Please ensure that you provide as much information as possible with your application to avoid delays. 

What is the status of my application?

Pursuant to Article V, section 3 of the Declaration of Covenants, Conditions and Restrictions (CCRs), in the event that the Architectural Control Committee fails to approve or disapprove such design and location within thirty (30) days after said plans and specifications have been submitted to it, approval will not be required and this Article will be deemed to have been fully complied with.

Board Meetings

How do I find out when the next Board meeting takes place?

Board meetings typically occur on the 4^th Monday of each month; however, may change for various reasons but Board Meeting dates and times are noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq. 

Common Area Maintenance

What does the Association maintain and what am I responsible for maintaining?

The association is responsible for maintenance of common area landscape that is outside of a units fenced area, exterior of unit that includes paint, repair, replacement and care of roofs, gutters, downspouts, exterior building surfaces, fences, walks and other exteriors improvements except for the exterior surfaces included as a homeowner responsibility.

Homeowners are responsible for interior of units, including party walls, windows or other glass surfaces, landscape that is enclosed by a fence or other structure, including having the grass, weeds, trees, and vegetation cut and/or trimmed when necessary.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

What is the trash/waste pick-up schedule for my community?

Trash service occurs on Mondays, Wednesdays and Fridays each week. There is no recycling service provided.

What is the bulk pick-up schedule for my community?

Dumpsters are available in each parking lot area of the community. Large items, such as furniture, appliances, or any environmentally dangerous material such as paint and oil cannot be placed in the dumpsters.

How do I get electric/gas/water/trash service? 

For electric and gas, please contact Xcel Energy at 303-571-7511.

Water and Trash Service is provided by the Association.

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key. 

Compliance

I just received a violation notice. Who can I talk to about it?

Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwintx.com  Additional contact information is available on the notice you received.  

I need to report an issue with a neighbor's home. 

Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue. 

When does your compliance driver come through our community?

The schedule will vary, our compliance drivers typically visit the community on a bi-weekly basis. 

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.. 

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

CDVPC – Victoria Place HOA (CO-Aurora)

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

1. Login to TownSq at https://app.townsq.io/login
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (ENTER CODE HERE) in the memo section of your check. 

Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

4. Login to TownSq at https://app.townsq.io/login
5. From the top of your home page feed, select the account you’d like to make a payment on.
6. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

What is my property code?

Your Property Code is CDVPC

What is the Management ID?

6587

When is my assessment due?

Assessments are due on the 1^st of each month and considered late if not posted before the 30^th of the month.  A delinquency fee of $20 plus interest of 8% per annum will be assessed if not posted by the 30^th of the month. 

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance. 

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. 

Live Chat is available on our website at www.goodwintx.com. 

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible. 

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

The certificate of insurance can be location through the document section of TownSq under the Insurance folder .

How do I add my property to reflect on the insurance certificate? 

Contact the Association’s Insurance Agent:

Email iCerts Support at cs@iCerts.com.   Make sure to include your address and that you are in the Victoria Place Homeowners Association. 

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com 

Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

Resales

How do I get a lender questionnaire completed? 

Lender questionnaires can be ordered via Community Archives at communityarchives.com

How much does a lender questionnaire cost?

Visit the Community Archives at communityarchives.com  for pricing. 

Where do I obtain a resale certificate?

Resale Certificates can be ordered via Community Archives at communityarchives.com

I'm the Lender and would like to get a statement.  Is there a charge for this?

A statement can be ordered via Community Archives at communityarchives.com

Rules/Regulations

What is the community's rental/leasing policy?

Pursuant to the Policy and Procedures for Move in/Move out:

1. To address the administration and facilities oversight of moves affecting residence occupancy, the Association will require payment of a nonrefundable move-in/move-out administrative fee in the amount of $150.00 in relation to all changes of occupancy of a Lot. 
2. The move-in/move-out administrative fee applies to sellers and buyers, tenants, and other residents at the time of move-out and/or move-in. 
3. The fee will be added to status letter payoff amounts for buyers and sellers as part of any real estate transaction and will get charged to the Owner’s account as part of any tenant occupancy change or any other change in occupancy. 
4. The Association may separately charge to the Owner costs of repairs for any damages incurred as a result of a move, including, without limitation, damages caused by moving vans, trucks, or storage containers, and damages to building exteriors, fencing, or other Common Elements 

Pursuant to Article 13, Section 13.5 of the Amended and Restated Declaration of Covenants, Conditions and Restrictions (CCRs), any Lot Owner shall have the right to lease or allow occupancy of a Lot upon such terms and conditions as the Lot Owner may deem advisable, subject to restrictions of record and the terms of this Declaration and subject to the following:

(a) No Lot, whether leased or owned, shall be used for the operation of a timesharing, fraction-sharing, interval ownership, membership, or similar program whereby the right to use of the Lot may be assigned to participants in the program on a fixed, floating, or by reservation time schedule, whether participants are property owners in or members of such program;

(b) No Lot may be used for transient or temporary lodging facilities, including short-term residential, hotel, motel, bed and breakfast or other similar temporary lodging.

( c) All leases must be in writing and must be for an initial term of at least six ( 6) months, unless approved in advance by the Board of Directors;

( d) Leases and rentals shall be for or of the entire Lot;

(e) Owners are required to provide tenants with copies of the current Declaration, Articles of Incorporation, Bylaws and any Rules and Regulations of the Association. A copy of the lease or rental agreement shall be provided to the Association, in care of any manager of the Association or an officer, upon request;

(f) All occupancy, lease and rental agreements of Lots shall state that the failure of the tenant, lessee, renter or their guests to comply with the terms of the Declaration or Bylaws of the Association, Articles of Incorporation or the Rules and Regulations of the Association shall constitute a default of the occupancy, lease or rental agreement and of this Declaration and such default shall be enforceable by either the Association or the landlord, or by both of them; and

(g) The Association shall have the authority to adopt Rules and Regulations regarding leasing, including the implementation of other restrictions in the Declaration and as allowed by law.

What is the community's pet policy?

Pursuant to Article 13, Section 13.8 of the Amended and Restated Declaration of Covenants, Conditions and Restrictions (CCRs):

1. Pets, including cats, dogs, birds, reptiles, or other common household animals, hereinafter for brevity termed "animal," may be kept, maintained or harbored on a Lot, if the animal is not obnoxious to other Owners or occupants and complies with the Arapahoe County Code. No livestock, poultry, fowl, or exotic animals of any kind may be kept on the Property.
2. The Lot Owner or person having control of an animal reported to be obnoxious to other Owners or occupants shall be given a written notice to correct the problem. If not corrected, that Lot Owner, upon a second written notice, will be required to remove the animal from the Community.
3. The written notices provided for herein shall be issued by the authorized representative of the Association or, if there is no authorized representative then by one or more of the members of the Board of Directors of the Association.
4. Animals may not be kept for any commercial or breeding purposes.
5. Lot Owners shall hold the Association harmless from any claim resulting from any action of their animals.
6. Pet(s) must be leashed at all times when not located on the Lot Owner's property and Lot Owners are responsible for immediate removal of pet waste.

What is the community's parking policy?

Pursuant to Article 13, Section 13.11 of the Amended and Restated Declaration of Covenants, Conditions and Restrictions (CCRs):

(a) The following vehicles may not be parked or stored within the Community, unless authorized in writing by the Board of Directors of the Association: commercial vehicles, trailers, camping trailers, boat trailers, hauling trailers, boats or accessories thereto, self-contained motorized recreational vehicles, trucks in excess of 3/4 tons, or other oversized types of vehicles or equipment as prohibited by rule or regulation. Any such oversized vehicle may be parked as a temporary expedience (for up to 24 hours) for loading, delivery of goods or services, or emergency. This restriction shall not apply to trucks or other commercial vehicles temporarily located within the Community which are necessary for construction or for the Maintenance of any Common Area, Lots, or any Improvement.

(b) No abandoned or inoperable automobiles or vehicles of any kind shall be stored or parked on a Lot or within the Community. An "abandoned or inoperable vehicle" shall be defined by Colorado statutes governing inoperable or abandoned vehicles on public streets, or as defined by rule or regulation adopted by the Board of Directors of the Association. In the event that the Association shall determine that a vehicle is an abandoned or inoperable vehicle, then a written notice describing said vehicle shall be personally delivered to the Owner thereof or shall be conspicuously placed upon the vehicle. If the abandoned or inoperable vehicle is not removed within seventy-two (72) hours after providing such notice, the Association shall have the right to remove the vehicle, and the owner thereof shall be solely responsible for all towing and storage charges.

(c) Parking is allowed in designated spaces only. No parking is allowed in fire lanes or driveways within the Community.

( d) If a vehicle is parked in a fire lane, is blocking another vehicle or access to another Owner's or occupant's Lot or Residence, is obstructing the flow of traffic, is parked on any grassy area, is parked in a space which has been assigned as exclusively serving another Lot, or otherwise creates a hazardous condition, no notice shall be required prior to the vehicle being towed or booted without liability to the Association or any of its officers or agents.

(e) No activity such as, but not limited to, Maintenance, Repair, rebuilding, dismantling, repainting, or servicing of any kind of vehicle, trailer or boat, may be performed or conducted outside of garages. Washing of vehicles is permitted.

(f) The Board of Directors has authority to adopt additional rules and regulations related to vehicles and parking such as requiring registration of vehicles and the use of parking permits.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

• Easily communicate with neighbors, community managers, and board members
• Manage your account and pay online
• Get up-to-date community news and events
• Request and review status of service inquiries
• Participate in community polls
• Access community forms and documents

And more…

How do I register for TownSq? 

Registering for TownSq is fast and easy. Follow the steps below to get started:

Using a computer please Visit TownSq, you have two options to register: 

Sign up with email: Enter email address and agree to the Terms of Use by checking the box to proceed then selecting continue. A confirmation email will be sent to the indicated email address, including the next steps. The confirmation email will expire in 1 hour.

If the confirmation email isn't received, click "Resend Email" after checking your spam folder. A link will be provided in the confirmation email in the event the "Complete Sign- Up" button does not redirect to the TownSq website.

Be sure to verify the “Community account information” is correct before clicking “Confirm”

Enter Password and Confirm password

Click on Sign up

Click Explore Town Sq

Sign up with Account Number: You will be prompted to enter the following information:

• Zip/Postal code

• Account number

Once finished, check the box “I agree with the Terms of Use” and select continue to proceed.

Next, you will be prompted to choose an email address and password for your TownSq account. Once completed, you will have successfully created your account

I'm getting an error when I try to register for TownSq: 

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com.

Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications? 

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq? 

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it? 

Visit https://app.townsq.io/user-recovery to reset your password.